Newsletter Help

Below are some of the frequently asked questions about the MouseWeddings Newsletter.

Please, before writing to me, see if you can fix the problem yourself! Thanks!

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I just want to subscribe!

To start receiving the FREE MouseWeddings newsletter, click here and follow the directions.

I need to change my e-mail address.

This is simple. You can do it yourself in under a minute!

The fastest way is to go to the bottom of a newsletter you received and click on "unsubscribe/change profile" - you can change your e-mail address instantly.

If you don't have a saved back issue of the newsletter, it's still easy to change your address, as long as you can get mail at the old e-mail address:

1. Fill in all of the spaces in the form below using the old e-mail address at which you currently receive the subscription. The other fields don't seem to matter, but they can't be left blank.
2. Hit "subscribe."
3. You will get this message: "Your email address is already signed up for this list. If you want to change your subscription settings, please click here."
4. Click on the button that says "Click Here."
5. The system will send an e-mail to your old e-mail address with a special link.
6. Just click on the link in that e-mail, and you can update your e-mail address!

If your old e-mail address has been deactivated, just start a new subscription at the new e-mail address and ignore the steps above. The mailing system will eventually delete your old address if the mail keeps bouncing back.

I am getting the newsletter, but it's garbled or the links don't work.

You probably registered for the HTML version of the newsletter and your mail system isn't compatible with it. You can easily change your subscription and start receiving the more basic "text" format of the newsletter.

If the links in the newsletter work for you, the fastest way is to go to the bottom of a newsletter you received and click on "unsubscribe/change profile" - you can change to the text version and your next issue will be in that format.

If you don't have a saved back issue of the newsletter, or if the links won't work, it's still easy to change the format to "text":

1. Fill in all of the spaces in the form below using the old e-mail address at which you currently receive the subscription. The other fields don't seem to matter, but they can't be left blank.
2. Hit "subscribe."
3. You will get this message: "Your email address is already signed up for this list. If you want to change your subscription settings, please click here."
4. Click on the button that says "Click Here."
5. The system will send an e-mail to you with a special link.
6. Just click on the link in that e-mail, and you can change your subscription to "text" format.
   

I have subscribed, but I am not getting the newsletter.

Sorry, I know this is a frustrating problem, but unfortunately there is literally nothing I can do about it from my end. It may take anywhere from a few seconds to a few hours for your Internet Service Provider to receive, process and deliver the newsletter to you. Or it may not deliver it to you at all.

Because I have thousands of subscribers, I use a bulk mailing service. Unfortunately, some Internet service providers have aggressive "spam" (junk e-mail) filters that delete all mass-mailed items before they are even delivered. Your e-mail system receives the newsletter, but it doesn't end up in your mailbox.

None of us like "spam," but the aggressive filtering of bulk e-mail is preventing newsletters and other mass-mailed items that you have REQUESTED TO RECEIVE from actually getting through!

I do not resend newsletters. If you have signed up for the newsletter and have not received it, please work your way through these suggestions in order to try and get the problem fixed before the next newsletter is sent out:

1. Make sure you're really subscribed at the correct address:

1. Fill in all of the spaces in the form below. Make sure you use the correct e-mail address on the form. The other fields don't seem to matter, but they can't be left blank.
2. Hit "subscribe."
3. If you are subscribed at that address, you will get this message: "Your email address is already signed up for this list."
4. If you're not subscribed, this will subscribe you, and you'll get the next newsletter.

2. Some systems put all suspected "spam" into a separate e-mail folder, which is typically labeled "bulk mail," "junk mail" or "spam" -- or something similar. You should check your "bulk mail" folder to see if that's where your newsletter ended up.

3. It may be possible to adjust your e-mail settings to allow the MouseWeddings newsletter to get through the filters. Sometimes this is as easy as putting into your e-mail address book. If that doesn't work, many Internet Service Providers will allow you to authorize all mail from a certain address or containing a certain phrase (such as "mouseweddings"). To do this, consult the online help system for your service, or call your provider for help.

4. The very simplest solution is to use a different e-mail address in a system that won't delete bulk mail before it's even delivered. Yahoo! offers free Web-based e-mail accounts (though I recommend getting their excellent, cheap premium account, Yahoo! Mail Plus). They do filter mass-mailed e-mail, but they don't delete it -- it goes into a "Bulk Mail" folder and from there you can tell the Yahoo system "this is not spam." You can also choose to have any future mail from that particular address delivered to your regular Yahoo mailbox instead of the "Bulk Mail" folder.

5. If you have signed up under a certain e-mail address twice and you still aren't getting the newsletter, USE A DIFFERENT E-MAIL ADDRESS. It's probable that the newsletter is being rejected by your provider and bouncing back to my mailing system. Once that happens 3 times, your account is automatically deleted.

It's generally not a good idea to subscribe at work! Every month I get dozens of bounced newsletters. Usually these are from large corporations, government agencies and universities whose employees have subscribed at work. The employer bounces anything that even looks like "spam" and the employee never gets it. Eventually the address is deleted by my mailing system. Then the employee signs up again, using the same address, and the whole thing starts over.

bellsouth.COM addresses are NOT receiving the MouseWeddings Newsletter because Bell South is filtering the newsletter as "non-business-related."

6. If you use a spam blocker such as MailBlocks, ChoiceMail, EarthLink spamBlocker, etc., you must add to your list of valid correspondents. If your spam blocker sends me an e-mail requiring me to reply and/or type in a code, I will not respond and you definitely won't receive the newsletter because your blocker won't allow it to be delivered.

7. Complain to your Internet Service Provider if you are not receiving e-mails that you have subscribed to. They need to know this information, because they WANT to fix their filters so that the mail you want gets through, and the Viagra ads don't!

I didn't unsubscribe, but I just got a notice that I've been unsubscribed!

I've occasionally had inquiries from people who found themselves unsubscribed from the newsletter and who did not request to be unsubscribed.

I asked the mailing service I use for the newsletter how this could happen and I was told there are three possible ways you might be unsubscribed without having requested it:

1. If you forwarded your newsletter to someone else without removing the "unsubscribe" link, the person to whom it was forwarded may have clicked on the "unsubscribe" link.

2. If you report the newsletter as "spam" to certain Internet Service Providers (such as AOL) this is reported back to my mailing service and you will be automatically unsubscribed.

3. If your Internet Service Provider (or employer) sends me a spam rejection notice, I will immediately unsubscribe your address.

4. Another possibility, and the most serious: your computer may be infected with a virus. The virus searches the infected computer's hard drive for e-mail addresses and sends every address a copy of itself. If the virus finds the "unsubscribe" email address in a copy of the newsletter that is on the infected machine's hard drive, it then generates a spam e-mail to the "unsubscribe" address. This will cause you to be unsubscribed.

By the way, the virus could not come from the MouseWeddings newsletter. I use multiple virus filters and in any case a virus cannot be sent through the mailing system I use. However, if your machine is infected by another means, it is likely that you got unsubscribed due to the virus as explained above.

Please scan your system with the latest anti-virus update! Once you've fixed any virus problem on your computer, you can resubscribe here.

I want to unsubscribe.

Sorry to see you go, but you can unsubscribe very easily!

The fastest way is to go to the bottom of a newsletter you received and click on "unsubscribe/change profile" - you can unsubscribe instantly.

If you don't have a saved back issue of the newsletter, it's still easy to unsubscribe:

1. Fill in all of the spaces in the form below (make sure you use the e-mail address at which you currently receive the subscription -- the other fields don't seem to matter, but they can't be left blank).
2. Hit "subscribe."
3. You will get this message: "Your email address is already signed up for this list. If you want to change your subscription settings, please click here."
4. Click on the button that says "Click Here."
5. The system will send an e-mail to you with a special link.
6. Just click on the link in that e-mail, and you can unsubscribe instantly.

Required fields are marked with * below.

Email Address *
Email Format *	Text/Don't Know HTML (you can see graphics and colored text in e-mails)
First Name *
Last Name *

If you use any type of spam blocker, be sure you add to your authorized senders list! Otherwise you will not receive the newsletter.